Frequently Asked Questions

Q: How does free shipping work?

We offer free shipping on all domestic orders of $50 or more (after discounts). Orders ship via USPS and typically arrive within 5–7 business days.
⚠️ Please note: Free shipping is not currently available for Canadian customers.

Q: What is your return/exchange policy?

We want you to love your apron! If not, we accept domestic returns and exchanges within 30 days of receiving your order.

• Items must be unworn, unused, and in their original condition.

• Returns or exchanges are only accepted for purchases made on theapronsite.com.

• To start a return, email returns@theapronsite.comto request a Return Authorization Number.

• Returns without prior approval or beyond the 30-day window cannot be accepted.

✅ Free Return Shipping (U.S. only): Contact us for your return label.
🔄 Exchanges: All exchanges are handled as new orders. Place a new order for the item you want, and we’ll process your refund once your return is received.
💳 Refunds: Issued for the item(s) purchased only; shipping costs are non-refundable. Please allow up to 10 business days for your bank to process the refund.
🇨🇦 Canadian customers: Return/exchange shipping is at the customer’s expense.

Q: Are the aprons machine washable?

Yes! All aprons are machine washable and safe for the dryer.
👉 Our recommendation: low heat, air dry, or lay flat to keep your apron looking fresh.

Q: When will my order ship?

• Most in-stock orders placed before 12:00 PM CST ship the same day.

• Our general policy is 2 business days for processing.

• Some items are printed to order (these will be labeled “ships in 2 business days”).

• Once shipped, you’ll receive a tracking email with estimated delivery time.

📱 Have a question about your order? Text Customer Care at 215.920.2825.

Q: How do I change or cancel my order?

Please contact us immediately if you need to make a change. Once an order moves into the shipping process, we’re unable to modify or cancel it.

Q: Why is my payment being declined?

The most common reason is that the billing address entered doesn’t match the one on file with your bank. Please confirm your billing address with your bank.
👉 Remember: Your billing and shipping address can be different.

Q: Do you price match?

Yes! We’ll match any competitor’s price.
Email customercare@theapronsite.comwith the subject line: PRICE MATCH REQUEST.

Q: What payment methods do you accept?

We accept:

• Visa, Mastercard, American Express, Discover

• PayPal, Google Pay, Apple Pay

Prefer check or money order? Call Customer Care to place your order.

Q: Do you offer embroidery & screen printing services?

Yes! We provide both services with low minimum order requirements.
Visit our Embroidery & Screen Print page for details.

Q: Do you accept Purchase Orders?

Yes, we accept Purchase Orders from school districts.
Email your purchase order to customercare@theapronsite.comwith the subject:
TheApronSite | Purchase Order | [Your School/Company Name]
📌 All purchase orders are Net 30 terms.

Q: Do you offer discounts?

Yes! We almost always have a 10% discount code available.
We also offer bulk pricing where you can save up to 25% off your order.

✨ Need more help? Contact our friendly team at customercare@theapronsite.com.